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Whether you’re looking to hire a new maid in Singapore or a transfer helper, these maid agencies in Singapore can help you every step of the way.
Having a maid in Singapore is a huge help, and we are so grateful for the extra hands with young kids especially. But all the paperwork, rules, fees and bureaucracy can be complicated to deal with. Unless you opt for a part-time helper, hiring a maid means having them live in your house with you so you need to ensure you have the space and that they are the right fit for your family – but where do you start?
If you’re unsure about the steps and want a maid agency to take care of the hard work, here’s our list of helpful maid agencies in Singapore. If you prefer to hire without a maid agency, we’ve got all the handy tips and important must-knows to consider when hiring a domestic helper in Singapore.
Read more: Top Tips for Managing Your New Helper
Jump to:
– What to know about maid agencies in Singapore
– Transfer maids, part-time helpers & other Singapore maid agency services
– List of recommended maid agencies in Singapore
What you should know about maid agencies in Singapore
For starters, check out the Ministry of Manpower (MOM)’s guidelines, which outline requirements like the online Employer Orientation Programme, how to cover a domestic helper bond, the monthly levy and more. Maid agencies in Singapore are a vital part of the helper hiring process and can help you better understand all these guidelines. There are literally thousands of maid agencies in Singapore, ranging from well-established maid agencies to shoestring operations that could be shady and deceptive to helpers and employers alike.
We applaud the MOM for making employment agency data as transparent as possible. With their extensive database, you can not only search Singapore maid agencies by name but also check which agencies are under surveillance or have received demerits from the MOM. Employers are also able to rate maid agencies in Singapore on a scale of 1 to 5, with all scores easily viewable.
To check the data for maid agencies in Singapore (be warned: there are nearly 4,000 of them!), just click “Search Agencies”, then click “Download” to put it into a sortable Excel file. This is key because it allows you to view three important factors:
- Retention Rate
This is the percentage of foreign domestic workers (FDWs) placed by the maid agency who stay with the same employer for at least one year (a standard contract lasts for two years). It’s always good to see that someone is steadily employed and that the relationship is seemingly beneficial for both parties. The industry average is 64.4% – the top maid agencies have retention rates in the high 50s or 60s (some small agencies have even higher averages, but this is amongst agencies that also have a high volume of placements).
- Transfer Helper Rate
This is the percentage of FDWs who have transferred to three or more employers within one year – that’s a major red flag. The industry average is 0.94%.
- Placement Volume
This is the number of helper work passes applied for by a maid agency. A high volume (the industry average is 48) indicates that the maid agency in question probably runs pretty professionally and would generally have better resources in terms of responsiveness to a problem (for instance if you need to hire a replacement or part-time helper, require assistance with maid insurance and more) and housing (as helpers stay in dorms before they are hired, and can also live in them while employers are away). Of course, the flip side to this is that both employers and helpers are less likely to get the personal touch that might come with a smaller maid agency in Singapore.
Other factors to consider when hiring a maid agency in Singapore include the fees charged to both helpers and employers. Most maid agencies charge helpers a finders fee that can take up to eight months to pay back. Can you imagine working eight months without making any salary?
While employers have the option of covering this fee (usually around $1,000), it’s obviously a high up-front cost for everyone involved. Some maid agencies don’t charge this fee to helpers, and we think it’s worth employers absorbing some of the cost. When you hire a transfer helper this fee isn’t involved, which is part of why it’s a popular option.
Transfer maids, part-time helpers & Singapore maid agencies
Beyond the initial hiring process – when you describe your needs to a maid agency and then interview suitable candidates – maid agencies in Singapore can assist further down the line with issues like renewing contracts, arranging home leave for your helper, and helping you find a replacement or part-time helper if your initial hire doesn’t work out (hey, it happens!).
In the unfortunate circumstance where your helper gets into legal trouble or you find cause for immediate termination, an agency can also be very helpful with the repatriation process (although shady agencies have been known to simply send helpers back out to new families!).
As an alternative to maid agencies, particularly if you hire a transfer helper, you can either handle the paperwork yourself through MOM or hire a paperwork specialist to streamline the process at a much lower cost. The downsides to these options are that they can be more time-consuming, and you’re on your own if something goes wrong.
In the meantime, we’ve scoured the data and shared our own personal experiences to come up with a list of helpful maid agencies in Singapore – all with solid statistics and good reputations.
Recommended Maid Agencies in Singapore
Universal Employment Agency Pte Ltd: Maid agency with 40 years of experience
Retention rate: 74.76%
Helper Transfer rate: 0.8%
Placement volume: 688
Looking for a trusted and experienced foreign domestic helper in Singapore? Universal Employment Agency Pte Ltd is ready to help. With nearly 40 years of experience, this well-established maid agency in Singapore has built a strong reputation for professionalism and high-quality service, making the process of hiring a helper seamless and stress-free. They take time to understand each household’s unique needs, matching them with reliable, experienced, and well-vetted helpers from Indonesia, the Philippines, and Myanmar.
It’s no surprise that they have received glowing reviews on Google and Facebook with many clients praising their expertise and efficiency. For those in need of a transfer helper or an experienced helper with a strong track record, Universal Employment Agency Pte Ltd is one of the few maid agencies in Singapore that always has a ready pool of available helpers—making it easier for families to find the right match without long waiting times.
Universal Employment Agency Pte Ltd, (EA Lic. No.: 87C4847), 304 Orchard Road, #01-97 & #04-56 Lucky Plaza, Singapore 238863, Tel: (+65) 6735 3456, WhatsApp: (+65) 9645 3456, www.universalmaidagency.com
Green Employment Pte Ltd: Long-lasting employer-helper relationships
Retention rate: 64.97%
Helper Transfer rate: 0.35%
Placement volume: 305
Green Employment Pte Ltd is a maid agency in Singapore that is known for going the extra mile. Often praised for their professional and sincere services, Green Employment Pte Ltd is one of the fastest-growing maid agencies in Singapore, thanks to word-of-mouth and referrals from hundreds of satisfied clients. Because of their commitment to offering excellent services, they have received multiple awards.
On a mission to help families find suitable foreign domestic workers, this maid agency in Singapore continuously improves recruitment and placement practices to ensure the best quality of service for employers and helpers. They emphasise love and compassion to nurture long-lasting relationships between employers and helpers. It’s no wonder their Toa Payoh and Serangoon outlets have an excellent Google rating of 4.9!
Green Employment Pte Ltd, (EA Lic. No: 21C0720), Blk 152 Serangoon North Avenue 1, #01-344, Singapore 550152 and 116 Lorong 2 Toa Payoh, #01-152, Singapore 310116, WhatsApp: (+65) 8030 6663, www.greenemployment.sg
Good Day Maid: Maid agency with a 12-month replacement period
Retention rate: 65.44%
Helper Transfer rate: 0%
Placement volume: 143
Good Day Maid goes beyond just matching families with helpers—it ensures quality, reliability, and long-term support. Unlike most agencies that offer a 6-month guarantee, this maid agency in Singapore provides a 12-month replacement period, giving families added peace of mind. From consultation to hiring, they guide you through every step, making the process smooth and transparent. What sets this agency apart is its strong partnerships with training centres in the Philippines, Indonesia, and Myanmar, regularly visiting these centres to ensure high-quality training and closely monitoring progress.
Backed by glowing Google reviews from happy customers, Good Day Maid also goes the extra mile with dedicated post-placement support. When you hire a helper through them, they handle work permit renewals for free—a service that typically costs $200 at other agencies! With their hands-on approach and proven track record, this maid agency in Singapore makes hiring and managing a helper in Singapore a stress-free experience.
Quote GOODDAYMAMA to enjoy $100 off any hiring package!
Good Day Maid, Katong Shopping Centre, 865 Mountbatten Road #01-06, Singapore 437844, www.gooddaymaid.com.sg
1.Alpha Employment Agency: Well-trained domestic helpers
Retention rate: 65.96%
Helper Transfer rate: 1.47%
Placement volume: 233
1.Alpha Employment Agency prides itself on ensuring customers are satisfied with a suitable domestic helper. Domestic helpers in this maid agency in Singapore are carefully selected from Myanmar, the Philippines, and Indonesia. They go through an interview with assessors, a practical assessment, communication and skills training in an overseas training centre before they are picked to come to Singapore.
When in Singapore, these domestic helpers will go through another round of training to ensure they familiarise themselves with the local household needs. 1.Alpha Employment Agency’s company values focus on affordability, assurance, attentiveness and approachability- so you can look forward to genuine service. The staff will also ensure that they follow up on the progress of their FDWs after they’re placed with the households, guaranteeing a reliable and smooth journey.
1.Alpha Employment Agency, 170 Upper Bukit Timah Road, #02-23 Bukit Timah Shopping Centre, Singapore 588179, Tel: (+65) 8883 2566, www.1alpha.com.sg
A1 Employment Agency: Maid agency with a low transfer rate
Retention rate: 64.6%
Helper Transfer rate: 0%
Placement volume: 146
With 20 years of experience in the local scene, A1 Employment Agency has successfully served over 10,000 households. They hire maids from the Philippines, Myanmar, Indonesia, and India, with past customers singing praises for their exceptional service. Some families have maintained relationships with their helpers through this maid agency for over a decade!
Their low transfer rate is a testament to this and their dedicated customer service continues even after the maid is placed in your home. A1 Employment Agency is also accredited by the Philippine Overseas Employment Administration, ensuring reliability and quality service.
A1 Employment Agency, Far East Shopping Centre, 545 Orchard Road #05-12, Singapore 238882, www.a1maid.com.sg
Thumbs Up Employment Agency: Responsive maid agency in Singapore
Retention rate: 70.49%
Helper Transfer rate: 0%
Placement volume: 65
Thumbs Up Employment Agency is a reputable maid agency in Singapore that prioritises finding the right fit for your family. Known to be responsive and efficient, they make time to understand every household’s unique needs, so they can find a suitable helper for each family. Through personalised matchmaking consisting of screenings and training, you can ensure a hassle-free experience when choosing a helper.
This boutique maid agency in Singapore boasts a full range of services, which includes placing new and experienced domestic helpers and managing transfer helpers or direct hires from Indonesia and Myanmar – all at affordable prices! What’s more, you don’t have to worry about any hidden costs because their pricing packages are comprehensive and straightforward.
Thumbs Up Employment Agency, Blk 74 Whampoa Drive #01-342 Singapore 320074, Tel: (+65) 8821 4292, www.thumbsupsg.com
We Are Caring: Offers Employer’s Orientation Programme
Retention rate: 74.82%
Helper Transfer rate: 0.45%
Placement volume: 952
We Are Caring is known for being one of the most ethical maid agencies in Singapore, with a fair-hiring model that eliminates helper salary deductions or placement fees. Additionally, it’s the only maid agency in Singapore that’s accredited by the Ministry of Manpower to provide the Employer’s Orientation Programme (EOP) for new employers. Helpers are thoroughly screened, and you can view their profiles, references from current employers and videos before setting up interviews.
We Are Caring connects you directly to the helpers, and you can arrange to meet them at your home. Not only can you transfer helpers from within Singapore and from abroad, but this Singapore maid agency also offers fast screening times and all the mandatory paperwork is done digitally, making it a hassle-free experience. Their customer care team is available on the ground seven days a week to assist you if you have any queries. Plus, We Are Caring is a social enterprise supported by the DBS Foundation and a certified B Corporation.
We Are Caring, 61 Killiney Rd, level 2, Singapore 239522, Tel: (+65).3163.4636, www.wearecaring.com
1 Assist Agency: Trained to care for infants and seniors
Retention rate: 67.56%
Helper Transfer rate: 2.11%
Placement volume: 680
1 Assist Agency is a licensed employment maid agency in Singapore that specialises in connecting domestic workers to employers in Singapore. Here, you can find professional and reliable domestic helpers from Indonesia, Philippines and Myanmar. Maids here can also receive specific training upon request for families with infants and seniors.
1 Assist Agency, 170 Upper Bukit Timah Rd, #03-31 / #03-48 Bukit Timah Shopping Centre, Singapore 588179, www.1assist.com.sg
Bestmaid: Helps employers match with maid agencies
Retention rate: 56.67%
Helper Transfer rate: 2.17%
Placement volume: 213
Get matched to some of the best maid agencies in Singapore through this website. While the website itself can be a tad chaotic, there’s an easy FAQ guide to get you started. There’s also a helpful list of maid agencies in Singapore that you can consult.
Bestmaid, www.bestmaid.com.sg
Contact Asia: Experienced maid agency in Singapore
Retention rate: 64.76%
Helper Transfer rate: 3.55%
Placement volume: 242
With over 20 years of experience, this maid agency takes a personal yet professional approach to the process of hiring a maid in Singapore. Their philosophy is all about viewing the process not as a one-time transaction, but as a journey for both the family and the helper to ensure that everyone is happy and finds the right fit.
Contact Asia, 140 Upper Bukit Timah Rd, #02-06 Beauty World Plaza, Singapore 588176, Tel: (+65) 6466 2696, www.maidagency.contactasia.com.sg
My Employment Agency: Maid agency with good reviews
Retention rate: 61.77%
Helper transfer rate: 1.22%
Placement volume: 662
This maid agency has been operating since 2019 and has great reviews from families all over Singapore. My Employment Agency conducts personalised screenings for every helper to ensure they are matched with the right family. Some of their helpers are trained by professional nurses in elder care, while some can speak Mandarin if that’s a skill you require.
My Employment Agency, 14 Scotts Road, #02-60 Far East Plaza, Singapore 228213 and 10 Anson Road, #13-01 International Plaza, Singapore 079903, Tel: (+65) 9720 0099, www.myemploymentagency.sg
HelperPlace: Online platform with reliable helpers
HelperPlace is not an agency, but is a leading online platform that connects employers with reliable domestic helpers in Singapore. In just a few clicks, you can access thousands of candidates directly without any middlemen. Based on your needs, you can easily shortlist, chat, interview and hire the right helper for your family.
HelperPlace, www.helperplace.com
Island Maids: Reliable maid agency in Singapore
Retention rate: 63.5%
Helper Transfer rate: 0.83%
Placement volume: 1,472
At this maid agency, each domestic helper in Singapore is interviewed first and undergoes a background check, health screenings and more before being matched to your family.
Island Maids, multiple locations in Singapore, including Ang Mo Kio, Bedok and Bukit Timah, www.islandmaids.com.sg
JForce: Award-winning maid agency in Singapore
Retention rate: 68.26%
Helper Transfer rate: 1.56%
Placement volume: 734
An award-winning maid agency in Singapore, JForce matches families with domestic helpers from Indonesia. JForce has its own training centre in Indonesia, which means your helper’s training can be customised to suit your family’s needs. With three outlets islandwide, JForce is known for its reliable service and remains a favourite with families in Singapore.
JForce, multiple locations in Singapore, including Bendemeer, Ang Mo Kio and Jurong East, www.jforce.com.sg
Lis Agency: Maid agency with good customer service
Retention rate: 61.84%
Helper Transfer rate: 0.89%
Placement volume: 133
With years of experience in the foreign domestic worker industry, Lis Agency is a humble maid agency located in Upper Bukit Timah. Customer service is pretty good here – expect speedy replies and enthusiastic staff.
Lis Agency, 170 Upper Bukit Timah Road, #01-02 Bukit Timah Shopping Centre, Singapore 588179, www.facebook.com/lisagency
Maids ‘R’ Us: Maid agency with extra training
Retention rate: 60.56%
Helper Transfer rate: 2.83%
Placement volume: 126
Maids “R” Us has been helping families find a suitable helper for over 14 years. Their consultants will guide you through every step of the way to ensure you find a helper who meets your needs and requirements. They also offer additional skills training for maids, so that they can meet and even exceed your expectations.
Maids “R” Us, 400 Orchard Rd, #02-22 Orchard Towers, Singapore 238875, Tel: (+65) 9186 6527, www.maids-rus.com
Nation Employment: Large database of maids in Singapore
Retention rate: 68%
Helper Transfer rate: 0.32%
Placement volume: 313
Not only are there 20 consultants to help you at this maid agency in Singapore, but help can also be obtained outside of regular working hours should you need it. They have a large database of maids to select from and boast a hassle-free application process.
Nation Employment, multiple locations in Singapore, including Jurong, Toa Payoh and Tampines, Tel: (+65) 6388 8888, www.nation.sg
Netmaid: Helpful online resource for employers of FWDs
Netmaid isn’t a Singapore maid agency per se, but it’s a vast information resource if you’re looking to hire a domestic helper. Search through its useful tags section, which is sorted by your domestic needs (eldercare, babies, helper nationality etc), or browse through its helpful FAQ section for all the answers you need about settling-in programmes, MOM guidelines, insurance for your FDW and much more.
Netmaid, www.netmaid.com.sg
Prestige Management Services: Maid agency with high retention rate
Retention rate: 74.12%
Helper Transfer rate: 0.92%
Placement volume: 242
With outstanding numbers across the board, heaps of personal recommendations, and 30 years of experience, Prestige is consistently rated as one of Singapore’s preferred employment agencies. They conduct meticulous screening for all maids and interview them to ensure they meet your requirements.
Prestige Management Services, 442 Orchard Road, #03-07 Claymore Connect, Singapore 238879, Tel: (+65) 6738 2100, www.prestigemgmt.com.sg
Taj Employment Agency: Indian maid agency in Singapore
Retention rate: 47.66%
Helper Transfer rate: 6.67%
Placement volume: 145
If you’re looking for an Indian maid agency in Singapore, Taj specialises in helpers from India. Give their office a call to speak with a consultant who will help you find a suitable maid in Singapore.
Taj Employment Agency, 2 Serangoon Road, #B1-25, Tekka Place, Singapore 218227, Tel: (+65) 6334 1055, www.tajemployment.com
Wonderful Maid Agency: Over 40 years of experience
Retention rate: 63.68%
Helper Transfer rate: 0.25%
Placement volume: 449
Expect helpful and prompt service when you engage this maid agency in Singapore. The reviews on Facebook are a testament to its popularity! They have over 40 years of experience in helping clients find a maid that meets their needs.
Wonderful Maid Agency, 293 Changi Road Singapore 419771, Tel: (+65) 6788 9161, www.wonderfulhelper.com
ZecruitX: Effieicnt maid agency in Singapore
Retention rate: 69.33%
Helper Transfer rate: 0%
Placement volume: 76
ZecruitX prides themselves in delivering swift results with past customers often securing their helpers within 3 days, even when helpers are overseas. This maid agency in Singapore offers a flexible payment structure tailored to experience levels, and they accommodate clients by offering instalment payment options!
ZecruitX, 144 Upper Bukit Timah Road, #01-K10 Beauty World Centre, Singapore 588177, Tel: (+65) 9327 8489, www.zecruitx.com
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