Whether you’re looking to hire a new maid in Singapore or a transfer helper, these maid agencies in Singapore can help you at every step of the way
Having a maid in Singapore is a huge help and we are so grateful for the extra hands with young kids especially. But all the paperwork, rules, fees and bureaucracy can be tedious to deal with. When hiring a new helper you will want to ensure that the helper is the right fit for your family – but where do you start? If you’re unsure about the steps and want an agency to take care of the hard work here’s our list of helpful maid agencies in Singapore. If you prefer to hire without a maid agency, we’ve got all the handy tips and important must-knows to consider when hiring a domestic helper in Singapore.
Read more: Top 10 Tips for Managing Your New Helper
↓ Keep scrolling to read more about these helpful maid agencies in Singapore!
What you should know about maid agencies in Singapore
For starters, check out the Ministry of Manpower (MOM)’s guidelines, which outline requirements like the online Employer Orientation Programme, how to cover a bond, the $300 monthly levy and more. Maid agencies in Singapore are a vital part of the helper hiring process and can help you better understand all these guidelines. There are literally thousands of maid agencies in Singapore, ranging from well-established maid agencies to shoestring operations that can be shady and deceptive to helpers and employers alike. We applaud the MOM for making employment agency data as transparent as possible. With their extensive database, you can not only search Singapore maid agencies by name but also check which agencies are under surveillance or have received demerits from the MOM. Employers are also able to rate maid agencies in Singapore on a scale of 1 to 5, with all scores easily viewable.
To check the data for maid agencies in Singapore (be warned: there are nearly 4,000 of ‘em!), just click “Search Agencies”, then click “Download” to put it into a sortable Excel file. This is key because it allows you to view three important factors:
- Retention Rate
This is the percentage of foreign domestic workers (FDWs) placed by the maid agency who stay with the same employer for at least one year (a standard contract lasts for two years). It’s always good to see that someone is steadily employed and that the relationship is seemingly beneficial for both parties. The industry average is 47.27% – the top maid agencies have retention rates in the high 50s or 60s (some small agencies have even higher averages, but this is amongst agencies that also have a high volume of placements).
- Transfer Helper Rate
This is the percentage of FDWs who have transferred to three or more employers within one year – that’s a major red flag. The industry average is 1.44%.
- Placement Volume
This is the number of helper work passes applied for by a maid agency. A high volume (the industry average is 64.19) indicates that the maid agency in question probably runs pretty professionally and would generally have better resources in terms of responsiveness to a problem (for instance if you need to hire a replacement or part-time helper, require assistance with maid insurance and more) and housing (as helpers stay in dorms before they are hired, and can also live in them while employers are away). Of course, the flipside to this is that both employers and helpers are less likely to get the personal touch that might come with a smaller maid agency in Singapore.
Other factors to consider when hiring a maid agency in Singapore include the fees charged to both helpers and employers; most maid agencies charge helpers a finders fee that can take up to eight months to pay back. Can you imagine working eight months without making any salary? While employers have the option of covering this fee (usually around $1,000) it’s obviously a high up-front cost for everyone involved; some agencies don’t charge this fee to helpers, and we think it’s worth employers absorbing some of the cost. When you hire a transfer helper this fee isn’t involved, which is part of why it’s a popular option.
Transfer maids, part-time helpers & Singapore maid agencies
Beyond the initial hiring process – when you describe your needs to a maid agency and then interview suitable candidates – maid agencies in Singapore can assist further down the line with issues like renewing contracts, arranging home leave for your helper, and helping you find a replacement or part-time helper if your initial hire doesn’t work out (hey, it happens!). In the unfortunate circumstance where your helper gets into legal trouble or you find cause for immediate termination, an agency can also be very helpful with the repatriation process (although shady agencies have been known to simply send helpers back out to new families!).
As an alternative to maid agencies, particularly if you hire a transfer helper, you can either handle the paperwork yourself through MOM or hire a paperwork specialist to streamline the process at a much lower cost. The downsides to these options are that they can be more time-consuming, and you’re on your own if something goes wrong. In the meantime, we’ve scoured the data and shared our own personal experiences to come up with a list of helpful maid agencies in Singapore – all with solid statistics and a good reputation.
Helpful maid agencies in Singapore
Ministry of Helpers
Ministry of Helpers may have only launched a few weeks ago (which is why there are no stats as yet), but they are already well on their way to providing families with trusted maid hiring services. Their aim is to change the way families and domestic helpers are matched to each other. Ministry of Helpers is a new integrated platform for employers and helpers to be matched and grow together, providing equal access for all. With hundreds of profiles to choose from, Ministry of Helpers has a search filter for preferences, shortlists for matches, and an interview system to speed up the hiring and decision-making process. This enables employers and helpers to easily connect and hire or be hired directly on the platform, eliminating the hassle and paperwork of working through a middleman. The platform’s task scheduler function can be used by both helper and employer, and Ministry of Helpers also provides comprehensive training programmes with more than 100 videos and quizzes for domestic helpers; this includes certifications, financial services that help to manage household expenditures digitally, salary payments and low costs remittances. There is no fee for helpers, either!
Ministry of Helpers, Tel: (+65) 8010 1532, www.ministryofhelpers.com
Huuwork by Staffbeyond Pte Ltd
Retention rate: NA
Helper Transfer rate: 0%
Placement volume (foreign worker & foreign domestic worker): 106
Huuwork is a digital employment agency that makes hiring a maid hassle-free. They believe every family is unique and should find the right helper to join their home, which is why they provide transparency throughout each step of the hiring process, especially in pricing. Helpers are vetted and their experiences, skills, and employment history verified before their biodata is uploaded to the platform. Huuwork allows employers to conduct video interviews at their own convenience and is experienced in handling the paperwork for hiring new maids, former Singapore maids, and transfer helpers that can look after your kids or your parents.
Huuwork by Staffbeyond Pte Ltd, 100D Pasir Panjang Road, #05-03B, Singapore 118520, Tel: (+65) 9023 8986, www.huuwork.com
Universal Employment Agency Pte Ltd
Retention rate: 61.65
Helper Transfer rate: 1.3%
Placement volume: 432
With more than three decades of experience, Universal Employment Agency Pte Ltd is passionate about understanding your requirements and will assist you in the placement of foreign domestic helpers mainly from Indonesia, the Philippines, and Myanmar for your family. Customers often rave on Google and Facebook about this maid agency’s professionalism and high-quality services. If you’re in the market for a transfer helper, Universal can help, as they are one of the few maid agencies in Singapore that always have a ready pool of transfer helpers for your selection.
Universal Employment Agency Pte Ltd, Tel: (+65) 6735 3456, www.universal.sg
First Maid Pte Ltd
This newly established specialist maid agency doesn’t have all the necessary stats just yet, but they are wholly focused on placing foreign domestic workers and have grown to become one of the most reliable maid search specialists that families in Singapore trust. First Maid has an extensive database of qualified maids from Indonesia, India, Cambodia, Myanmar and the Philippines. Always going above and beyond, First Maid provides exemplary service that puts the customer at the heart of everything they do. To their team, a satisfied customer is a living advertisement and they strongly believe in word of mouth recommendations. Service is one of their top priority and because of it, they’ve been able to forge a long-lasting relationship with customers.
First Maid Pte Ltd, Tel: (+65) 8488 7603, www.firstmaid.sg
Retention rate: 71.11%
Helper Transfer rate: 0%
Placement volume: 51
Founded in 2012, Anisya is an open employment marketplace where domestic helpers in Singapore and employers can come together. It empowers helpers to post their own information and set their own preferences free of charge, and employers can also view profiles for free (though they pay to access more information or post their info for helpers to respond to). We think it’s fab that fees are kept low for everyone and that the website does so much to empower helpers, who can sometimes be rendered helpless in the hiring process. Their numbers are amazing, too!
Retention rate: 58.67%
Helper Transfer rate: 0%
Placement volume: 100%
Get matched to some of the best maid agencies in Singapore through this website. While the website itself can be a tad chaotic, there’s an easy FAQ guide to get you started. There’s also a helpful list of maid agencies you can consult.
Retention rate: 43.37%
Helper Transfer rate: 2.22%
Placement volume: 162
With 19 years of experience, this maid agency takes a personal yet professional approach to the process of hiring a maid in Singapore. Their philosophy is all about viewing the process not as a one-time transaction, but as a journey for both the family and the helper to ensure that everyone is happy and finds the right fit.
Contact Asia, www.mygoodhelper.sg
EK Maid Agency
Retention rate: 66.67%
Helper Transfer rate: 0%
Placement volume: 4
Specialising in maids from Indonesia, India, Sri Lanka and Myanmar, this Singapore maid agency screens its domestic helpers thoroughly, which has earned it a stellar reputation for high helper retention rates. The team can also help with helper transfers, paperwork and all other administrative issues.
EK Maid Agency, Tel: (+65) 9679 6844
Imtidad Employment Solutions
Retention rate: 53.29%
Helper Transfer rate: 0.84%
Placement volume: 517
This maid agency in Singapore offers in-house and office visits to help you settle any paperwork or documentation requirements, live Skype interviews with potential helpers, instalment plans for payments, and even home-based training or counselling.
Imtidad Employment Solutions, www.imtidad.com.sg
Retention rate: 44.31%
Helper Transfer rate: 0.53%
Placement volume: 840
Each domestic helper in Singapore is interviewed first and undergoes a background check, health screenings and more before being matched to your family.
Island Maids, www.islandmaids.com.sg
Retention rate: 61.89%
Helper Transfer rate: 1.5%
Placement volume: 450
An award-winning maid agency in Singapore, JForce matches families with domestic helpers from Indonesia. JForce has its own training centre in Indonesia, which means your helper’s training can be customised to suit your family’s needs. Furthermore, their experienced and helpful sales consultants will thoroughly screen their applicants before matching them with your family, ensuring that your expectations are also met. With three outlets islandwide, JForce is known for its reliable service and remains a favourite with families in Singapore.
JPB Maid Agency
Retention rate: 49.61%
Helper Transfer rate: 1.27%
Placement volume: 726
This maid agency has more than 15 years of supplying domestic helpers in Singapore and is one of the biggest maid agencies in the region. Clients often report good customer service, quality domestic helpers and plenty of value-added services at competitive prices.
JPB Maid Agency, www.jpbgroup.com
Retention rate: 35.09%
Helper Transfer rate: 0%
Placement volume: 192
Not only are there 20 consultants to help you at this maid agency in Singapore, but help can also be obtained outside of regular working hours should you need it.
Nation Employment, www.nation.sg
Netmaid isn’t a Singapore maid agency per se, but it’s a vast information resource if you’re looking to hire a domestic helper. Search through its useful tags section, which is sorted by your domestic needs (eldercare, babies, helper nationality etc), or browse through its helpful FAQ section for all the answers you need about settling-in programmes, MOM guidelines, insurance for your FDW and much more.
Prestige Management Services
Retention rate: 58.29%
Helper Transfer rate: 1.08%
Placement volume: 208
With outstanding numbers across the board, heaps of personal recommendations, and 30 years of experience, Prestige is consistently rated as one of Singapore’s preferred employment agencies.
Prestige Management Services, www.prestigemgmt.com.sg
Taj Employment Agency
Retention rate: 30.4%
Helper Transfer rate: 3.16%
Placement volume: 127
If you’re looking for Indian maids in Singapore, Taj is the place to go. Book an appointment on their Facebook page to speak with a consultant.
Taj Employment Agency, www.facebook.com/tajmaids
We Are Caring
Retention rate: 57.26%
Helper Transfer rate: 0.56%
Placement volume: 963
An ethical maid agency in Singapore, We Are Caring is known for its fair-hiring model that eliminates helper salary deductions. Additionally, it’s the only maid agency in Singapore that’s accredited by the Ministry of Manpower to provide the Employer’s Orientation Programme (EOP) for new employers. Helpers are thoroughly screened, and you can view their profiles, references from current employers and videos before setting up interviews. We Are Caring connects you directly to the helpers, and you can arrange to meet them at your home. Not only can you transfer helpers from within Singapore and from abroad, but this Singapore maid agency also offers fast screening times and all the mandatory paperwork is done digitally, making it a hassle-free experience.
We Are Caring, www.wearecaring.com
Wonderful Maid Agency
Retention rate: 47.72%
Helper Transfer rate: 0%
Placement volume: 53
Expect helpful and prompt service when you engage this maid agency in Singapore. The reviews on Facebook are a testament to its popularity!
Wonderful Maid Agency, www.facebook.com/wonderfulmaid